Help Center
Frequently Asked Questions & Policies
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Everything you need to know about our handloom authenticity, worldwide DHL shipping, bespoke tailoring, and order assurances.
Worldwide DHL Express Shipping
We deliver to over 150 countries worldwide through DHL Express, including Sri Lanka, United States, United Kingdom, Canada, Australia, India, United Arab Emirates, Singapore, Malaysia, Germany, France, and New Zealand. All shipments include end-to-end tracking and SMS/Email delivery updates.
- Unstitched Outfits: Dispatched in 24 to 48 hours. Express transit takes 3 to 5 business days globally.
- Custom Stitched / Blouse Tailored Outfits: Dispatched in 3 to 5 business days after your measurements are confirmed. Transit takes 3 to 5 business days.
- Sri Lanka Domestic: 1 to 2 days island-wide delivery.
All orders with a subtotal exceeding $199 USD (or equivalent in LKR, GBP, EUR, AUD, CAD) automatically qualify for Complimentary DHL Express Worldwide Delivery. For orders below this threshold, a flat nominal shipping fee applies at checkout.
Bespoke Tailoring & Sizing
Every saree purchased at Maruti Textiles comes with Complimentary Fall & Pico finishing. Our artisans stitch a pure cotton inner fall along the lower pleat border for graceful weight and drape, and perform neat micro-lock pico stitching along both ends of the saree to prevent thread fraying.
Yes! When placing your order or in your tailoring notes, you can specify sweetheart, round, deep back, boat neck, elbow sleeves, sleeveless, or back closure. All blouses are stitched with soft breathable inner padding and premium dori tassels.
We craft every stitched blouse with up to 2 inches of internal seam allowance on both sides. This allows you to easily loosen or tighten the garment at home with minimal effort should your size fluctuate.
Currencies & Payment Security
You can browse and checkout in 8 major global currencies:
- ๐ฑ๐ฐ LKR - Sri Lankan Rupee (Default Storefront)
- ๐บ๐ธ USD - United States Dollar
- ๐ฎ๐ณ INR - Indian Rupee
- ๐ฌ๐ง GBP - British Pound Sterling
- ๐ช๐บ EUR - Euro
- ๐ฆ๐บ AUD - Australian Dollar
- ๐จ๐ฆ CAD - Canadian Dollar
- ๐ฆ๐ช AED - UAE Dirham
Absolutely! Every product card and our shopping bag feature a green "Order via WhatsApp" button. Clicking it generates an itemized message to our Colombo bridal boutique desk where a stylist will confirm availability, blouse specifications, and send an instant secure payment invoice.
Returns & Silk Mark Guarantee
Unstitched sarees, lehengas, and ready-to-wear kurtis can be returned or exchanged within 7 days of delivery in their original packaging with tags intact. Please note that custom made-to-measure tailored blouses are handcrafted specifically to individual customer dimensions and are non-refundable, though alteration support is provided.
Yes! Every pure silk saree in our Bridal and Heritage collection is certified with the authentic Silk Mark of India / Sri Lanka Handloom Guild. We source exclusively from generational weaving cooperatives to guarantee pure mulberry silk and genuine zari jacquard work.
Still Have Questions?
Our customer support specialists are ready to help.